PPhying中文
Curated security research, vulnerabilities, advisories and tools for practitioners.

Reversing The Trend: Support and Mediation Win as a Team

hackerone.com | blog | #bug-bounty | #hackerone | #team-culture | #operations | #customer-support
📄 Raw .md⬇️ Download .md🔗 Original ↗

Summary

HackerOne's Support and Mediation team lifted its first response rate from about 52% to above 95% using knowledge-base articles, tiered global staffing, and collaborative backlog clearing sessions.
Published
Collected

Related coverage

blog · hackerone.com
Measuring The Fix: How We Evaluate Frontier Models on Remediation Quality
HackerOne tested frontier models on security fix quality and found the judge mattered more than the model. See how CTEM remediation earns engineer trust.
blog · hackerone.com
Critical PHP Vulnerabilities: What Security Teams Need to Know
Learn about the critical PHP vulnerabilities, HackerOne’s response, and the rise in reports. Review patching guidance and coordinated disclosure practices.
blog · hackerone.com
Project Glasswing: What We Learned Running a Frontier Model on Our Own Codebase
HackerOne ran Anthropic's Mythos 5 model against its own production code; it surfaced a critical RCE spanning three safe-in-isolation commits, illustrating compositional risk that diff review misses.
blog · hackerone.com
CTEM for Enterprise: Scaling Continuous Exposure Management Across Complex Environments
This coverage gives security teams current context for monitoring, validation, and remediation.
blog · hackerone.com
Report Smarter, Not Harder: HackerOne's Case for Better CIRCIA Rules
This coverage gives security teams current context for monitoring, validation, and remediation.
blog · hackerone.com
How to Build a CTEM Program: A 90-Day Implementation Roadmap
This coverage gives security teams current context for monitoring, validation, and remediation.
Back