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Reversing The Trend: Support and Mediation Win as a Team

hackerone.com | blog | #bug-bounty | #hackerone | #team-culture | #operations | #customer-support

Summary

HackerOne's Support and Mediation team lifted its first response rate from about 52% to above 95% using knowledge-base articles, tiered global staffing, and collaborative backlog clearing sessions.
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