---
id: 2682
title: "Heads Up Hackers: An Update from Our Mediation Team"
source_domain: hackerone.com
source_url: "https://www.hackerone.com/blog/heads-hackers-update-our-mediation-team"
published_at: "2023-04-29T15:43:38Z"
tags: ["community", "hackerone", "platform-update", "support", "freshdesk", "ticketing"]
phying_url: "https://phying.com/item/2682"
lang: en
---

# Heads Up Hackers: An Update from Our Mediation Team

## Summary

HackerOne is migrating support ticketing from ZenDesk to Freshdesk for deeper reporting insights, better spam filtering, and a dedicated portal where hackers and customers can track requests.

## Intelligence Metadata

- **Sources:** hackerone.com
- **Published:** 2023-04-29T15:43:38Z
- **Original:** https://www.hackerone.com/blog/heads-hackers-update-our-mediation-team
- **Phying News:** https://phying.com/item/2682