---
id: 3388
title: "Q&A with HackerOne’s VP of Customer Success Jeff McBride"
source_domain: hackerone.com
source_url: "https://www.hackerone.com/blog/qa-hackerones-vp-customer-success-jeff-mcbride"
published_at: "2019-02-27T16:00:00Z"
tags: ["bug-bounty", "interview", "hackerone", "customer-success", "industry-news"]
phying_url: "https://phying.com/item/3388"
lang: en
---

# Q&A with HackerOne’s VP of Customer Success Jeff McBride

## Summary

HackerOne VP of Customer Success Jeff McBride discusses viewing every account through both customer and hacker lenses, arguing customer success is everyone's job rather than one team's burden.

## Intelligence Metadata

- **Sources:** hackerone.com
- **Published:** 2019-02-27T16:00:00Z
- **Original:** https://www.hackerone.com/blog/qa-hackerones-vp-customer-success-jeff-mcbride
- **Phying News:** https://phying.com/item/3388