---
id: 4735
title: "Putting the ‘success’ into Bug Bounty customer success management: Meet our head of CSM"
source_domain: yeswehack.com
source_url: "https://www.yeswehack.com/security-best-practices/customer-success-management-head-csm"
published_at: "2025-08-29 08:26"
tags: ["bug-bounty", "interview", "program-management", "yeswehack", "customer-success", "csm"]
phying_url: "https://phying.com/item/4735"
lang: en
---

# Putting the ‘success’ into Bug Bounty customer success management: Meet our head of CSM

## Summary

Interview with Selim Jaafar, head of YesWeHack's customer success team: how CSM balances scope, rewards and rules at launch, guides customers through first reports, and keeps programs evolving.

## Intelligence Metadata

- **Sources:** yeswehack.com
- **Published:** 2025-08-29 08:26
- **Original:** https://www.yeswehack.com/security-best-practices/customer-success-management-head-csm
- **Phying News:** https://phying.com/item/4735