---
id: 827
title: "Introducing Request a Response: A new standard for hacker and customer response time"
source_domain: bugcrowd.com
source_url: "https://www.bugcrowd.com/blog/introducing-request-a-response-a-new-standard-for-hacker-and-customer-response-time/"
published_at: "2023-05-03 16:34"
tags: ["bug-bounty", "communication", "bugcrowd", "vulnerability-disclosure", "triage", "platform-features", "platform-feature", "response-time"]
phying_url: "https://phying.com/item/827"
lang: en
---

# Introducing Request a Response: A new standard for hacker and customer response time

## Summary

Bugcrowd launches Request a Response, an industry-first feature letting hackers request answers from triagers and customers, with guaranteed replies within 48-96 hours to standardize communication.

## Intelligence Metadata

- **Sources:** bugcrowd.com
- **Published:** 2023-05-03 16:34
- **Original:** https://www.bugcrowd.com/blog/introducing-request-a-response-a-new-standard-for-hacker-and-customer-response-time/
- **Phying News:** https://phying.com/item/827