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Putting the ‘success’ into Bug Bounty customer success management: Meet our head of CSM
yeswehack.com | blog | #bug-bounty | #interview | #program-management | #yeswehack | #customer-success | #csm
Summary
Interview with Selim Jaafar, head of YesWeHack's customer success team: how CSM balances scope, rewards and rules at launch, guides customers through first reports, and keeps programs evolving.
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