PPhying中文
Curated security research, vulnerabilities, advisories and tools for practitioners.

Putting the ‘success’ into Bug Bounty customer success management: Meet our head of CSM

yeswehack.com | blog | #bug-bounty | #interview | #program-management | #yeswehack | #customer-success | #csm
📄 Raw .md⬇️ Download .md🔗 Original ↗

Summary

Interview with Selim Jaafar, head of YesWeHack's customer success team: how CSM balances scope, rewards and rules at launch, guides customers through first reports, and keeps programs evolving.
Published
Collected

Related coverage

vulnerability · yeswehack.com
How we help our clients step-by-step in their Bug Bounty journey
Interview with YesWeHack's Head of Customer Success on guiding clients through their bug bounty journey: scoping and launching programs, keeping them attractive to researchers, managing relationships.
blog · yeswehack.com
‘People think I’m all about automation, but I only automate recon’: how rabhi became our all-time #1 Bug Bounty hunter
YesWeHack interviews Issam Rabhi, its all-time #1 bug bounty hunter, on his path from reverse engineering to top rankings, his recon-first automation methodology, favourite vulnerability types, notable finds, and advice for aspiring hackers.
blog · yeswehack.com
‘I usually choose targets that offer value to society’: krevetk0 on his principled approach to Bug Bounty hunting
Berlin-based Bug Bounty hunter krevetk0 talks about moving from QA into hacking, choosing socially valuable targets such as healthcare and banking, and the findings that shaped his career.
blog · yeswehack.com
The OffSec challenge that hobbles security teams
Argues fragmented findings from pentests, VDP and bug bounties hobble security teams, then lays out seven components of a centralised OffSec program, from single intake to standardised outputs and dashboards.
blog · yeswehack.com
YESWEHACK PROPHILE ON HISXO
A YesWeHack 'Prophile' spotlight from April 2020 on France-based ethical hacker HisXO, covering his path from penetration tester to active bug bounty hunter and his favourite tools.
vulnerability · yeswehack.com
YESWEHACK PROPHILE ON SONNY
A YesWeHack 'Prophile' spotlight from July 2020 featuring ethical hacker Sonny, part of a series profiling members of the bug bounty community and their hunting stories.
Back